Product Faqs

Q. What are the minimum system requirements of Stellar Phoenix Photo Recovery software and how to install the software?

Ans:

System requirement for Windows -

  • Processor: Intel
  • Memory: 1 GB
  • Hard Disk: 100 MB
  • Operating System: Windows 10 / 8 / 7 / Vista / XP

Software installation process on Windows -

  • Run Stellar Phoenix Photo Recovery wizard by double-clicking the ' sppr.exe' file. The welcome dialog box opens; click 'Next' to continue.
  • Provide the destination path and click 'Next'.
  • Mark the required check-boxes and click 'Next'.
  • Start the installation process by clicking the 'Install' button. After successful completion of the process, click 'Finish'.

System requirement for Mac -

  • Processor: Intel
  • Memory: 1 GB
  • Hard Disk: 100 MB
  • Operating System: Latest macOS Sierra 10.12 and above

Software installation process on Mac -

  • Unzip the file, 'SMPR.dmg.zip'.
  • Once you finish uncompressing, double click the '.dmg file, which will mount as a virtual volume called 'SMPR'.
  • Make a double click on the SMPR volume and copy the software to the location of installation.
  • Stellar Phoenix Photo Recovery gets installed at the location.

Q. How the 'Resume Recovery' option of the software works?

Ans: Stellar image recovery software allows you to store the scan information of the media and recover lost data from it. The software also creates images of the storage media, which can be used to restore data at any time in future.

Q. I am an advanced user and know the location of my photos on the hard drive. How can I recover my files from a specific region of the hard disk using Stellar Phoenix Photo Recovery?

Ans: Stellar Photo Recovery provides option to specify the starting and ending sector of the hard disk, in which you want to search for your lost photos. The software scans the selected portion of the media and recovers photos, videos and other multimedia files from it.

Q. Is the same version of the Stellar Phoenix Photo Recovery software works both on Windows and Mac?

Ans: No, Stellar Phoenix Photo Recovery comes in two different variants – one for Mac and the other to work on Windows platform.

Q. What is an image file? How it is helpful?

Ans: An image file is the sector by sector copy of the storage media, excluding the bad or unreadable sectors. You can create image of the entire media or specific region and restore data from it. Here, it is interesting to note that photo recovery from the image file is faster than that from the media itself.

Q. Is the software able to recover data from physically damaged storage media?

Ans: No, Stellar Phoenix Photo Recovery recovers data from only logical data loss situations, including file deletion, formatting of media, file system corruption, OS malfunction, virus infection etc. In case, the storage media has been physically damaged, you can contact our data recovery services section. Stellar Data Recovery services section is able to recover lost or inaccessible photos and other multimedia files from any failed media (Mechanical/Electrical/Firmware failure).

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